Contact Us

Last updated: May 23, 2026

Customer Support Hours

Monday – Friday, 9:00 AM – 6:00 PM (Central Time — CT)

We are closed on weekends and major U.S. federal holidays. Emails and voicemails received outside of business hours will be responded to on the next business day.

Email

For general inquiries, order questions, returns, or any other concerns: info@venusetflleurs.com

We strive to respond to all emails within 1 business day.

Phone

Customer Support: +1 207-770-2702

Please have your order number ready when calling for faster assistance.

Business / Physical Address

Venus et Fleur
5005 Armour Dr., SOMERVILLE, TN 38068, United States

Please note that this is our business office and return address. This is not a retail store location. Customer pickups are not available at this address.

Returns Address

All returns must be sent to the following address. Please contact us at info@venusetflleur.it.com to obtain a return authorization before sending any returns.

Venus et Fleur — Returns
5005 Armour Dr., SOMERVILLE, TN 38068, United States

Response Times

  • Email (info@venusetflleurs.com): Within 1 business day

  • Phone (+1 207-770-2702): Immediate during business hours; voicemail returned within 1 business day